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An overview of the principles of Total Quality Management

In the phrase "quality control", the term "quality" does not have a general meaning of "best" in an absolute sense. Quality means "the most suitable for the requirements of a certain customer". These requirements are: a. the actual use of the product; b. the selling price of the product.

In the phrase "quality control", the term "control" denotes a management tool consisting of four steps: a. setting of quality standards;
3. The factors affecting product quality can be divided into two categories: a. technical, that is, machines, materials and processes; b. Personnel, that is, operators, team leaders and other personnel of the company. Of the two types of factors, the human factor is much more important.

4. Total quality management is an important means to provide excellent product design, processing methods and serious product maintenance services that are always required for quality products.
5. The basic principles of quality management are applicable to any manufacturing process, and the use of methods is slightly different due to the different industries and scales of the enterprise, but the basic principles are still the same. The difference in methods can be summarized as follows: in mass production, the focus of quality management is on the product, and in single-piece small batch production, the focus is on the control process.

6. Quality management throughout all stages of industrial production processes. The first is to send the product to the user, and carry out installation and on-site repair services.
7. To effectively control the factors affecting product quality, they must be controlled at all major stages of the production or service process. These controls are called quality management work, which can be divided into four categories according to their nature: a. new design control; b. incoming material control; c. product control; d. special research.

8. Establishing a quality system is one of the most effective methods and means to carry out quality management.

9. Cost of quality is a means of measuring and optimizing Total Quality Management activities.
10. In terms of organization, total quality management is a tool of upper management to delegate authority and responsibility for product quality in order to achieve the purpose of eliminating the trivial tasks of upper management and retaining the means by which upper management ensures satisfactory quality results.

11. In principle, the general manager should become the "chief designer" of the company's quality management work, and at the same time, he and other main functions of the company should promote the company's efficiency, modernization, quality control, etc.
From an interpersonal point of view, a quality management organization consists of two aspects: a. providing quality information and communication channels for products to all relevant personnel and departments;

13. Quality management must be fully supported by upper management. If the support from the upper management is not enthusiastic, no amount of communication to the rest of the company will achieve real results.

14. In the work of total quality management, mathematical statistical methods will be used whenever and wherever they are, but mathematical statistical methods are only one content of total quality management, which is not equal to total quality management.
15. Total quality management activities should be carried out conscientiously and progressively within the company. It is wise to select one or two quality issues to solve and succeed, and then implement the quality management plan step by step in this way.

16. An important feature of total quality management efforts is quality control at its roots. For example, promoting and establishing responsibility and concern for product quality by the operator himself by measuring his performance is a positive result of Total Quality Management.

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